Privacy & Data Protection | Guest Delight International

Last updated: 5 November 2026

This notice explains how Hospitality Connoisseurs OÜ, trading as Guest Delight International (“GDI”, “we”, “us”), handles personal information when you visit gdiworldwide.com or contact us through it. It covers this website only. It does not cover our client platform at client.gdiworldwide.com.

1. Who is responsible for your information

The controller of your personal information is Hospitality Connoisseurs OÜ, a private limited company registered in Estonia under registry code 16441930, with its registered address at Männimäe/1, Pudisoo küla, Kuusalu vald, 74626 Harju maakond, Estonia. Our office is at Plaza España, Leganitos 47, Madrid, Spain.

For any question about this notice or your information, please write to [email protected].

2. The information we collect

When you send an enquiry. Through our enquiry form we collect your name, email address, company or hotel, job title, country, number of properties, the service of interest, your telephone number if you choose to give it, your message, and your confirmation that we may use these details to respond to you. We also record the date and time of the enquiry and the page from which it was sent. Before an enquiry is sent, a security check provided by Cloudflare (Turnstile) confirms that it comes from a person rather than an automated program. It uses technical information about your browser for this purpose only, and not for advertising or tracking.

When you write to us. If you email us, we receive your email address and whatever information you choose to include.

When you visit the website. Our hosting and security provider, Cloudflare, processes the technical information needed to deliver the pages and protect the website, such as your IP address, browser type, the page requested and the date and time. We do not use this information to identify you or to build a profile of you. If you accept analytics cookies, Google Analytics also collects information about how you use the website, as described in section 4.

Kindly do not send us sensitive information, such as details of health, through the website.

3. How we use your information, and why

Purpose	Legal basis under the GDPR
To reply to your enquiry, including an automatic email confirming that we have received it	Your consent, and steps taken at your request before entering into a contract (Article 6(1)(a) and (b))
To follow up on your enquiry and manage any business relationship that results	Our legitimate interest in responding to and developing business enquiries (Article 6(1)(f))
To operate the website and protect it against misuse, spam and attacks	Our legitimate interest in a secure and reliable website (Article 6(1)(f))
To understand how visitors use the website, so that we can improve it (Google Analytics, only if you accept analytics cookies)	Your consent (Article 6(1)(a))
To comply with our legal obligations	Legal obligation (Article 6(1)(c))

We do not use your information for automated decision-making or profiling. Should we wish to send you marketing communications, we shall do so only in accordance with applicable law, and you may opt out at any time.

4. Cookies and analytics

When you first visit this website, we ask whether you accept analytics cookies. Until you choose “Accept”, no analytics cookies are set and nothing is loaded from Google.

Google Analytics. If you accept, we use Google Analytics 4, provided by Google Ireland Limited, to understand how visitors use the website: for example, which pages are visited and for how long, how visitors arrived (such as from a search engine), the type of device and browser, and the approximate location (country and city). Google Analytics 4 does not log or store IP addresses. We have turned off Google signals and advertising features, and we do not use this information to identify you or for advertising.

Google Analytics sets two cookies:

_ga, which distinguishes one visitor from another. It expires after 2 years.
_ga_1B3KTRF42F, which keeps track of your visit. It expires after 2 years.

Your choice. We remember your choice in your browser’s local storage, so that we do not ask on every page. This record holds only your choice and its date, is strictly necessary, and is not used for tracking. We ask again after 12 months.

Changing your mind. You may withdraw or change your consent at any time: select “Cookie settings” at the bottom of any page and choose “Decline”. Google Analytics then stops, and its cookies are deleted from your browser. You can also delete cookies through your browser’s settings.

Security. Our hosting and security provider may, in limited circumstances, use a strictly necessary security cookie to distinguish visitors from automated traffic; it is not used for tracking or advertising, and it does not require your consent.

When you follow a link to another website, such as our LinkedIn page, that website’s own privacy policy applies.

We share personal information only as far as necessary, with:

Google, which provides our business email and the access-controlled spreadsheet in which enquiries are recorded (Google Workspace) and, if you accept analytics cookies, Google Analytics;
Cloudflare, which hosts and secures this website, including the security check on our enquiry form;
our professional advisers, and public authorities where the law requires it; and
a buyer or successor, in the event of a sale or reorganisation of our business.

We never sell your personal information.

6. International transfers

Our service providers, and members of our team, may access your information from countries outside the European Economic Area. Where this happens, we take steps to keep your information protected in line with this notice and applicable law, including, where required, the European Commission’s Standard Contractual Clauses or another recognised safeguard. Google Analytics information may be processed by Google LLC in the United States, which is certified under the EU-US Data Privacy Framework.

7. How long we keep your information

We keep enquiry details only for as long as necessary to respond to you and to manage any business relationship that follows. After that, we keep them only where the law requires it or where they are needed to establish or defend legal claims, and otherwise delete them. Technical information processed by Cloudflare is held for short periods under Cloudflare’s own policies. Google Analytics keeps the detailed records of visits for 2 months, after which only aggregated statistics remain.

8. How we protect your information

This website has no database and no login. It is served over an encrypted connection, and enquiries are stored in our Google Workspace account, where access is restricted and protected by two-step verification. No method of transmission or storage is entirely secure, but we take care to protect the information you share with us.

9. Your rights

Subject to applicable law, you have the right to:

access the personal information we hold about you;
have inaccurate information corrected;
have your information deleted;
restrict or object to our use of your information;
receive your information in a portable format; and
withdraw your consent at any time, including your consent to analytics cookies through “Cookie settings” at the bottom of any page, without affecting the lawfulness of our use of your information before you withdrew it.

To exercise any of these rights, please write to [email protected]. We shall respond within one month.

You also have the right to complain to a data protection authority. In Estonia, this is the Data Protection Inspectorate (Andmekaitse Inspektsioon), www.aki.ee. You may also contact the authority in the country where you live or work.

10. Children

This website is intended for hospitality professionals and is not directed at children. We do not knowingly collect personal information from children.

11. Changes to this notice

We may update this notice from time to time. The date at the top shows when it was last revised.

12. How to contact us

Email: [email protected]
Post: Hospitality Connoisseurs OÜ, Männimäe/1, Pudisoo küla, Kuusalu vald, 74626 Harju maakond, Estonia

Further company details are set out in our Legal notice.